At Cinchis, we know that great IT support isn’t just about technical expertise, it’s also about earning your trust. When we manage your systems, we handle your data with the highest level of care, responsibility, and professional integrity.
We only collect information that is necessary to provide you with a high-quality experience. This falls into two categories:
Direct Information: When you contact us via our website, email, or social media, we may collect your name, business email, and company details to respond to your inquiries.
Service-Related Data: While providing IT support or digital services, we may have incidental visibility into user names, user IDs, official addresses, and system logs.
The Cinchis Philosophy: We operate on a "view-only" basis. We do not copy, export, or save any of your employee data to our own systems. Our access is strictly temporary and purpose-driven.
Under the General Data Protection Regulation (GDPR), we act as a Data Processor. This means we only handle data based on the instructions provided by our clients (the Data Controllers). We never use this information for marketing, profiling, or any secondary purpose.
To ensure your data remains secure during our remote sessions, we employ industry-standard safeguards:
We may share your personal information with trusted agents, contractors, and partners solely to support our IT services, under strict confidentiality and data protection obligations.
Information may also be disclosed where required by law, regulatory authorities, or to protect legal rights, investigate fraud, or ensure safety.
In case of a business transfer or merger, your data may be shared with the relevant party under appropriate safeguards.
Our website may include links to third-party sites; we are not responsible for their privacy practices and recommend reviewing their policies.
Cinchis retains personal data only for as long as necessary to fulfil legitimate business purposes, deliver requested services, and comply with applicable legal and regulatory requirements.
Once the data is no longer required, we securely delete it or anonymize it so that it no longer identifies you.
You have the right to know what information we hold about you. You have the right to access, correct, or request the deletion of your personal data. Since we often act as a Data Processor for our corporate clients, individual employees should reach out to their respective HR/IT departments for such requests.
If you have any questions regarding our privacy practices or other security related querie, please reach out to us through our website or contact our support lead directly.
